HFRS: ICT System Development Analyst

ICT System Development Analyst 

Fire Service Headquarters, Hull 

Grade 8 – Salary £26,317 - £26,999 – 37 hours per week –  

Temporary initially for 12 months with the possibility of extension, pending a Service review 

One of Humberside Fire and Rescue Service’s core principles is innovation and we are investing in our systems to help us achieve that aim.  We need help to develop some of our industry-leading systems such as ESRI GIS and Microsoft cloud-based technology such as Azure, SQL Server, Power BI and Flow.  We want someone who can help to deliver engaging, visually stimulating and insightful web-based dashboards and data collection forms for our teams who work in Public Safety.  This will enable us to reach and support the most vulnerable people and businesses in our area.  The post holder can be secure in the knowledge that their work is contributing to the health and wellbeing of the community in which they live and work.  

 Ideally, previous experience of having undertaken similar roles in the past would be beneficial.  But, if you have worked with any of our systems before, have developed scripts for automation, worked with  SQL queries, have database administration experience or are comfortable in the use of APIs for extracting data we’d be interested in talking to you.

Humberside Fire and Rescue Service uses Javascript, T-SQL, Python and C#, so if you have a working knowledge of these, that would be perfect.  We’d also like you to understand the fundamentals of Extract Transform Load (ETL) using mainly SQL Server Integration Services (SSIS).  And, if you are comfortable with or have an interest in the analysis of data, all the better.  

It is important that you are confident in managing your own workload, can work on multiple projects and have a calm, collected work approach, even when things get busy. We would really like you to be enthusiastic and self-motivated with a ‘can-do’ approach, putting innovation at the forefront of everything you do.  

In return, the Service offers a range of benefits including training, flexible working, Local Government Pension Scheme, free parking and use of gymnasium facilities at Service Headquarters.  

Please email all applications to servicesupport@humbersidefire.gov.uk

Please email any enquiries to HR@humbersidefire.gov.uk

 

Closing date: Wednesday 21st August 2019

Job Requirements

Knowledge and Skills

  • Advanced level of knowledge and skills on the development, use and implementation of the range of technology used by the Service, e.g. Database Architecture, SQL Reporting, Performance Dashboards, Websites (HTML), Integration Scripting, Mapping Systems, etc.

  • High-level knowledge of Information Systems so as to lead the integration and consolidation of disparate data sets across the Service, including for use on the Mobilising System.

  • Specialist knowledge and the ability to apply Project Management techniques to motivate teams and deliver outcomes, within time-scales and budgets. Holds a Prince2 qualification (or similar) and has the skills to deal with several, complex, and cross-functional projects simultaneously.

  • Knowledge and understanding on the practical application of recognised best practice in ICT Service Management to provide an effective ICT support service to end users and in dealing with the wider issue of service delivery arrangements. Holds ITIL Qualifications (or similar) at intermediate level of higher.

  • Sound knowledge of relevant ICT legislation and compliance arrangements and recognised best practice. Understanding of ICT application and data audit regime and the importance of maintaining clear and accountable audit evidence.

  • Knowledge and understanding of key issues facing the Service at a corporate level and the ability to think strategically and imaginatively proactively identifying system implications.

  • Understanding of the Service’s ICT environment and applications at an architectural level.

  • Specialist knowledge of database architecture, connectivity and interfacing in both Oracle and SQL Server environments.

  • Ability to develop teams and individuals to maintain their competencies and increase their knowledge and understanding to deliver ICT Support that is matched to organisational need.

  • Excellent written and oral communication skills to explain and obtain the understanding and commitment of other Service Managers on the use and application of systems to meet user and Service needs, some of which are contentious and/or very complex, linked to operational efficiencies.

  • The use of querying tools to extract and manipulate data from systems.

  • Analytical skills around data and performance management.

  • Excellent problem solving, organisational and time management skills

  • Ability to produce high-quality work under pressure, to tight deadlines and within competing demands.

  • Working knowledge of application development including (ASP.net, C #, Python, SQL server, JavaScript, HTML and XML) to aid with the extension and interconnectivity of existing systems to maximise service resources.

Creativity and Innovation

  • Clear and imaginative thinking to solve problems and support development, policies and strategy for the Service linked to technology.

  • The use and application of new and emerging technology to support decision making and contribute towards the setting of strategic direction, with recognised boundaries, including developing applications that supports the wider Service objectives.

  • Working with users and Service managers to identify imaginative ways of using technology to meet requirements through the design on new processes, with a focus on efficiency.

  • Charged with identifying opportunities for developing technology, ICT applications, procedures and controls to enhance user satisfaction, quality, availability and integrity of information and systems.

  • Application of recognised Project Management techniques to achieve success in the context of an emergency service and the innovative use of best practice tools to provide a customer focused service.

  • Provide advice to managers throughout the service on alternatives for workable and appropriate ICT Solutions, which push previous boundaries and challenge previous thinking to bring about organisational development.

  • Development of fresh approaches and continuous improvements for Information and Performance Management Systems and processes, to drive service improvement.

Decision Making

Discretion: 

  • The post holder has the autonomy to undertake research, develop procedures and initiate good practice to ensure business needs are delivered to budget, time and cost, without needing to seek approval from elsewhere.

  • As a specialise in the ICT Unit, the post holder contributes towards formulating the ICT strategy, ICT policies and working practices, including where applications operate in other areas of the Service.

  • Creates technical specifications and functional design specifications that form part of procurement process and makes recommendations based on the tender responses.

  • The post holder has full decision making responsibilities in the absence of the ICT Development & Projects Manager ICT for issues relating to this area of responsibility.

Consequences: 

Decisions will influence the day-to-day operation of applications and the post holder will be accountable for these.  Other decisions will shape the delivery and provision of ICT through the introduction of applications that helps the Service meet its aims and objectives, with a focus on efficiency, but through investment.

Responsibility for Resources

•    The post holder has little responsibility for physical resources.

Work Environment

Work Demands 

•    Daily activities will be subject to change in direction, emphasis and delivery creating a considerable amount of demand on the post holder.  Time scales will include links to other pieces of work internally and externally, so will not easily be changed.  On a day-to-day basis there will be a requirement to respond to requests that may require the post holder to change from their existing area of work in response to interruptions to ICT services. 

Physical Demands

•    All Key tasks and activities can be performed with normal physical effort.

Working Conditions

•    Work normally performed in a heated, lit and ventilated indoor environment.

Work Context

•    Work involves minimal risk to personal safety or injury, illness or health problems arising from the environment.

Apply by Contacting servicesupport@humbersidefire.gov.uk