Fire Service Headquarters, Hull
Grade 9 – Salary £27,668 - £29,323 – 37 hours per week – Permanent
Humberside Fire and Rescue Service is looking to recruit a Systems Analyst into their Development and Projects Team to oversee the specification, design and creation of new ICT applications and the maintenance, refresh and extension of existing ones.
Previous experience of having undertaken broadly similar roles in the past is key, including developing programming code and providing database administration. Ideally you will have previously worked in a software development / database administration environment and be able to show you’ve used complex database table structures, loading tools, APIs and ETL’s.
As good with people as you are technical, you pride yourself on delivering first-class customer care. It is also important that you are confident in managing your own workload and have a calm, collected work approach, even when things get busy. Candidates will need to demonstrate that they are enthusiastic and self-motivated with a ‘can-do’ approach.
In return the Service offers a range of benefits including flexi-time working, Local Government Pension Scheme, free parking, an annual leave entitlement starting at 24 days, rising to 29 days after 5 years, and use of gymnasium facilities at Service Headquarters.
Closing date for all applications is 28th February with the selection process to take place on 5th March.
More info Below
Section/ Division / Location
ICT Unit, Service HQ
Overall Purpose of the Job
To oversee the specification and design of ICT applications and technology-based solutions ensuring they meet Service needs. To act as a specialist for key developments and lead the delivery of ICT Projects.
To coordinate, promote and enhance the use and deployment of ICT solutions to enhance efficiency, effectiveness and improve the customer experience.
To lead in the development and maintenance of applications in order to deliver solutions in response to organisational needs.
Key Activity Areas / Main Duties
- Analyses, recommends and leads on changes to applications and information arising from changed business requirements, with a focus on innovative solutions, to maximise return on the investment.
- Translates the objectives set out in the ICT Strategy into deliverables.
- Develops program code, scripts, macros, SQL and other computing instructions to extend programs and applications for use by the service, including linking databases.
- Leads on the specification and design of on-line services and delivers alternative systems in a way that improves efficiency, while considering accessibility for vulnerable members of the community.
- Developing specifications into technical documents that can be used to commission work.
- Oversees the Information Security and Protective Security aspects of all applications used across the Service and actively reviews, monitors and updates controls to ensure appropriate access controls and ensuring integrity and accessibility.
- Works with key stakeholders including end users, management, suppliers and ICT specialists to clarify problems, possible solutions and business cases to determine viability
- Develops, maintains and tests the ICT Business Continuity Plan and advises senior managers during business interruption events. Assists in the development of polices and guidance notes relating to data and applications in readiness for transition to business as usual.
- Undertakes regular meetings with and works alongside Service Managers to identify and assess changed user needs and ensures that appropriate applications are developed to meet those needs.
- Contributes towards the Continual Service Improvement Process to measure performance of applications and designs improvements to processes, services and systems in order to increase efficiency, effectiveness across the Service
- Manages the procurement of goods and commissioned services to secure value for money, including development of technical specifications for new applications and evaluation of responses liaising with the procurement hub.
- Deputises for ICT Development & Projects Manager as appropriate.
- Co-ordination of all steps of the ICT process & quality assurance. Including project management, consultation, information gathering, business process analysis, system design, programming, database administration, quality checks and testing.
- To work with the ICT Application Technicians to gather requirements for innovative solutions to support business processes.
- Build and develop reports using a variety of reporting tools, techniques and systems. Provide ad-hoc reporting and data extracts from available systems to assist in other ICT team activities.
Key Activity Areas / Duties Continued
- The postholder may be required to perform other duties that reasonably correspond to the general character of the post and are commensurate with its level of responsibility.
- The postholder is required to comply with relevant legislation and policies and procedures of Humberside Fire Authority in the performance of his/her duties. Examples include acting in compliance with the provisions of equal opportunities, data protection and health and safety legislation, policies and procedures so far as they relate to the post and the postholder.
Position in Organisation
Knowledge and Skills
- Advanced level of knowledge and skills on the development, use and implementation of the range of technology used by the Service, e.g. Database Architecture, SQL Reporting, Performance Dashboards, Websites (HTML), Integration Scripting, Mapping Systems, etc.
- High-level knowledge of Information Systems so as to lead the integration and consolidation of disparate data sets across the Service, including for use on the Mobilising System.
- Specialist knowledge and the ability to apply Project Management techniques to motivate teams and deliver outcomes, within time-scales and budgets. Holds a Prince2 qualification (or similar) and has the skills to deal with several, complex, and cross-functional projects simultaneously.
- Knowledge and understanding on the practical application of recognised best practice in ICT Service Management to provide an effective ICT support service to end users and in dealing with the wider issue of service delivery arrangements. Holds ITIL Qualifications (or similar) at intermediate level of higher.
- Sound knowledge of relevant ICT legislation and compliance arrangements and recognised best practice. Understanding of ICT application and data audit regime and the importance of maintaining clear and accountable audit evidence.
- Knowledge and understanding of key issues facing the Service at a corporate level and the ability to think strategically and imaginatively proactively identifying system implications.
- Understanding of the Service’s ICT environment and applications at an architectural level.
- Specialist knowledge of database architecture, connectivity and interfacing in both Oracle and SQL Server environments.
- Ability to develop teams and individuals to maintain their competencies and increase their knowledge and understanding to deliver ICT Support that is matched to organisational need.
- Excellent written and oral communication skills to explain and obtain the understanding and commitment of other Service Managers on the use and application of systems to meet user and Service needs, some of which are contentious and/or very complex, linked to operational efficiencies.
- The use of querying tools to extract and manipulate data from systems.
- Analytical skills around data and performance management.
- Excellent problem solving, organisational and time management skills
- Ability to produce high-quality work under pressure, to tight deadlines and within competing demands.
Creativity and Innovation
- Clear and imaginative thinking to solve problems and support development, policies and strategy for the Service linked to technology.
- The use and application of new and emerging technology to support decision making and contribute towards the setting of strategic direction, with recognised boundaries, including developing applications that supports the wider Service objectives.
- Working with users and Service managers to identify imaginative ways of using technology to meet requirements through the design on new processes, with a focus on efficiency.
- Charged with identifying opportunities for developing technology, ICT applications, procedures and controls to enhance user satisfaction, quality, availability and integrity of information and systems.
- Application of recognised Project Management techniques to achieve success in the context of an emergency service and the innovative use of best practice tools to provide a customer focused service.
- Provide advice to managers throughout the service on alternatives for workable and appropriate ICT Solutions, which push previous boundaries and challenge previous thinking to bring about organisational development.
- Development of fresh approaches and continuous improvements for Information and Performance Management Systems and processes, to drive service improvement.
- The post holder has the autonomy to undertake research, develop procedures and initiate good practice to ensure business needs are delivered to budget, time and cost, without needing to seek approval from elsewhere.
- As a specialise in the ICT Unit, the post holder contributes towards formulating the ICT strategy, ICT policies and working practices, including where applications operate in other areas of the Service.
- Creates technical specifications and functional design specifications that form part of procurement process and makes recommendations based on the tender responses.
- The post holder has full decision making responsibilities in the absence of the ICT Development & Projects Manager ICT for issues relating to this area of responsibility.
Decisions will influence the day-to-day operation of applications and the post holder will be accountable for these. Other decisions will shape the delivery and provision of ICT through the introduction of applications that helps the Service meet its aims and objectives, with a focus on efficiency, but through investment.
Responsibility for Resources
• The post holder has little responsibility for physical resources.
• Daily activities will be subject to change in direction, emphasis and delivery creating a considerable amount of demand on the post holder. Time scales will include links to other pieces of work internally and externally, so will not easily be changed. On a day-to-day basis there will be a requirement to respond to requests that may require the post holder to change from their existing area of work in response to interruptions to ICT services.
• All Key tasks and activities can be performed with normal physical effort.
• Work normally performed in a heated, lit and ventilated indoor environment.
• Work involves minimal risk to personal safety or injury, illness or health problems arising from the environment.
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